Contact Sagar Club

Email the Sagar Club Team

The simplest way to contact Sagar Club is to send your message to [email protected] from any email app. A real person on our team reads every message, though a reply can take a few days. Inside the game, the "Send feedback" row on the Profile screen is another way to tell us about a problem or an idea.

Good reasons to write include a username you cannot get back into, a round that looked wrong to you, a page with an error, or a request about your data. If you want your account removed, you can also do it yourself in Profile, as the privacy policy for the site and game explains.

There is no password reset button in the game. If you forget your password, email us from the address you added to your account, if you added one. We will look into it, but we cannot promise recovery, and opening a new free account is always an option.

What to Put in a Message

A short, clear message gets a useful reply. These details help us understand a problem the first time:

• your Sagar Club username (never your password);
• the room and the period number, if your question is about a round;
• your phone or computer, and the browser you used (Chrome, Safari, Samsung Internet and so on);
• what you expected to see and what you saw instead;
• a screenshot, if it shows the problem and nothing private.

For a report about a fake site, add the web address, the app name or the group link, and how you came across it. Please do not attach ID documents or bank statements. We never need them.

Quick Fixes You Can Try First

Some problems are faster to solve yourself than to wait for an email. Pick the line that matches yours; each page walks you through the fix in a few short steps.

Running low on coins needs no message either. Claim the daily bonus of 1,000 coins in the lobby, or tap Refill for 2,000 coins when your balance is under 100 (once every 6 hours).

Reporting a Fake Sagar Club Page

Our name is easy to copy. Some pages, apps and Telegram channels use it to ask for deposits, sell "gift codes" or push an APK file. None of that is us: the official game lives only at app.sagarclub.com, never takes money and never asks you to install a file.

Please contact Sagar Club with the details of any copycat at [email protected] so we can warn other players. If a page asks for an OTP, a card number or a UPI payment while using our name, close it, and report fraud calls or SMS through Chakshu on the Sanchar Saathi portal. Our checks for spotting a copycat site list the warning signs.

If You Lost Money on Another App

Sagar Club cannot recover money paid on any other site or app, since we never handle money at all. Speed matters in these cases, so go straight to the people who can act:

• Call the cyber fraud helpline 1930 as soon as possible, ideally within hours of the payment.
• File a complaint on the national cyber crime reporting portal and keep the reference number.
• Tell your bank or UPI app what happened, and block further payments to that account.
• Do not pay anyone who offers to "recover" the money for a fee. That is often a second scam.

Our page on withdrawal and unlock-fee tricks explains how these schemes usually work, so you can warn friends and family.

What We Will Never Ask For

We will never phone you, send you a WhatsApp message or ask you to share your screen. Whether you write to us or we reply to you, we will also never ask for:

• your Sagar Club password, which only you should know;
• an OTP, a UPI PIN or a card number;
• your Aadhaar, PAN or any other ID;
• a payment of any size, for any reason.

Anyone asking for these while using our name is not part of Sagar Club, whatever their profile picture or email signature says.